I was impressed with the timeliness of my shipment. I was not expecting delivery that quick.

Kristie H. (April, 2009)

Customer Service was great, anytime I sent out an email Oliver would have it answered within an hour. I was helped out through the entire build of my Durabook, I am absolutely stunned at the excellent customer service, my notebook came exactly as I ordered it and works great. Thanks again for all your help and I will be back!!

Clint W. (April, 2009)

So far I love the screen. I appreciate that all the programs were preloaded and that the battery was charged. I'm enjoying working with a computer whose keys do not stick. I think my speed is improved. One of the comments I had read about, in researching this computer was the report that the fan was a bit louder than other computers. I'm happy to say that this does not seem to be as loud as they reported. I'm looking forward to taking this out into the field, into the Barns and off Camping and hope the battery does hold up as advertised. Thanks for a good bit of service!

Sandi G. (Sep, 2008)

We think you have an excellent unit and look to order more in the future.

Jerry R. (July, 2008)

You handled a complicated delivery with excellence and efficiency. You met or exceeded expectations. thank you for this great new laptop and the service in getting it to me.

Mason C. (Jun, 2008)

So far...I am really enjoying this computer. It has been easy to set up. Looks good...feels good. I was expecting some big clunker - this is perfect.

Karen K. (September, 2007)

I received my battery for my Durabook and would like to thank you very much. It seems to work perfectly. I would like to thank the person that e-mailed me with the answers to my questions very quickly. Not once but twice. It was important that I got my questions answered quickly and to received the battery before Saturday which I did. Thank You,

Marjorie S. (April 14, 2007)

Thank you. You are most kind. If all companies could be half as customer friendly as Gowin then maybe people would be a little less stressed and there would be less anger towards others. I have told my friends about your company and your computer. Several of them are thinking about purchasing a new computer and are thinking about buying from you. Thanks once again.

Tanya M. (Feb 7, 2007)

Happy New Year!! Thank you for the present and card. We are very happy with the Durabooks we got from you. We are interested in getting more but need to wait for a grant a little later this year. I will be in touch for a quote when we are ready. Thanks again and best wishes for 2007.

J. J. in Hawaii (Jan 9, 2007)

Just to let you folks know how pleased and happy I am with your products. I have recieved my durabook laptop which is performing well beyond my expectations as well as the pacific design roller to keep all my equipment organized. Your equipment is making my work and travel life so much easier that I am now enjoying myself once again. Thanks to your team at GOWIN and rest assured if anyone asks me for mobile work solutions I will send them in your direction.

Mark H. S. in Idaho (Oct 26, 2006)

My order # was GW76449. I received the laptop and am so pleased with it. Actually it was my second choice but I have no regrets. More important has been the wonderful customer service received from Joshua Shen, including a telephone call and then follow-up with e-mails. I am recommending Twinheads to others without hesitation. Thank you and a special thanks to Joshua Shen.

DonnaMae L. (Oct 9, 2006)

Thank you very much for the info. It is really great to deal with a company that is customer based. That is one reason why I bought a computer directly from the company rather than the middle man like those MEGA Electronics stores (No names!), who produce computer generated responses and phone calls. I needed a computer to handle the rough travel I do every 2 weeks, (I work on offshore tugs) and you folks had what I was looking for.
Thanks again for all your help and keep up the great work!
Have a Safe Day

Brian M. (April 5, 2006)

I really appreciate your response to my email. It really speaks to me about the quality of the company. I mean I've sent emails to other companies inquiring about products before making a purchase and have gotten no response? I teach overseas; I have pretty much for the last two decades. Truthfully, whenever I come back to the US for a visit, I'm just shocked by what passes for customer service. Emails go unanswered or someone answers the phone with "xyz company...please hold." I was a volunteer voice trainer for a call center in India for 3 months and I always told my trainees that customer service is the prospective customer's first contact with the company. It'd better present a positive image. Joshua's response did just that.

Gregory E.

Quick answer, ON A SATURDAY! Thanks. I heard about the Durabook on a motorcycle touring forum where I hang out. A couple of guys there use it on long bike trips, which is what I got it for. They seem to trust it a lot and also gave recommendations for gowin.com as a Durabook vendor. Thought you'd like to know.
Have a Safe Day

Randy R.