Assistance for New Customers

Placing an order with GoWin.com is rather easy because you do not need to create an account first. You will automatically create an account when you place an order with GoWin.com for the first time. You will be walked through the purchase process as you order; however, you can view How to Order in the content below.

Create an Account

GoWin.com is happy to welcome all people, who meet the requirements in our Site Terms and Privacy Policy, to create an account with us. Not only is it easy, it is also free. Follow the steps below to create an account with us:

1. Click here on "Create An Account", or you can click on the "My Account" category located next to the "Help" category in the navigational toolbar at the top of the page.
2. The registration page will appear. Please enter your first and last names and your email address, which you will be asked to confirm. Also, please create a password, which you will be asked to confirm.
3. Click on the "Continue" button, and then you are done.

How to Order

1. Find the Items That You Want
   You will first need to browse for the items that you would like to purchase. You can click on an item to view more detailed information about it.



2. Add the Items to Your Shopping Cart
   If you want order an item from GoWin.com, click on the "Add To Cart" button on the item's detail page. Once you have added an item to your shopping cart, you will be able to click on the "Continue Shopping" button at the top of the shopping cart page in order to keep adding items to your order. You can access the contents of your shopping cart by clicking on the "View Shopping Cart" button located in the top right hand corner above the navigational bar on every web page.



3. Proceed to Checkout
   Please review the items that you have placed in your shopping cart. When you are ready to place an order for the items in your shopping cart, click on the "Proceed to Checkout" button, and you will be taken to the first page of the order form.The following instructions below outline each step of the order form process. If at any point you encounter any problems or receive an error message, please consult our Order Form Troubleshooting Help.



4. Sign In or Register an Account
   If you have purchased from GoWin.com beforehand, then please enter your email address and password on the right hand side of the page and click on the "Sign In" button. If this is your first purchase from GoWin.com, then please click on the "Continue" button on the left hand side of the page to create an account.



5. Enter a Shipping Address
   Please enter a shipping address to tell us where you would like your order shipped.



6. Choose a Shipping Method
   Please consider how quickly you would like to receive your order, and then choose a shipping method.



7. Payment Method -- GoWin.com accepts the following payments:
   • Visa, MasterCard, American Express, and Discover credit cards issued by U.S. banks only.
   • Debit cards, which are also known as ATM, banking, or check cards, that have a Visa or MasterCard logo on the front of them and are issued by a U.S. bank.
   • PayPal.At this time, GoWin.com does not accept cashier's checks, checks, money orders, or cash for payment. The company does not accept credit cards or debit cards issued by foreign, or non U.S., banks.
   
   
8. Review and Submit Your Order
   Please review your order to check for accuracy. If there are any errors, please correct the necessary changes. GoWin.com will send you a confirmation purchase order email once you have placed your order. After your order has shipped, the company will send you a shipment confirmation email.



9. Track Your Order
   If you wish to track your order, then please go to the "Track Packages" section of your "My Account". Keep in mind that most orders can be tracked, but not all due to the carrier. Top of the Page

Track Your Orders

If you would like to check the status of a current order that has not been delivered, please sign in to your "My Account". Then, click on the "Track Packages" link on the My Account page or in the vertical navigational bar on the left hand side of the page. When you are taken to the "Track My Package" page, you will be able to view your order status. To view the full details of your order status, click on the "Track My Package" button located on the right side of the order's row.