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Track Your Orders
If you would like to check the status of a current order that
has not been delivered, please sign in to your "My Account".
Then, click on the "Track Packages" link on the My Account page
or in the vertical navigational bar on the left hand side of the page. When
you are taken to the "Track My Package" page, you will be able
to view your order status. To view the full details of your order status,
click on the "Track My Package" button located on the right
side of the order's row.
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Shipping Costs
GoWin.com works hard at trying
to bring you the lowest possible shipping cost. The shipping cost for the
majority of items is based upon the item's weight, size, shipping
method, and shipping address. You will see your shipping cost during the
checkout process.
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Delivery Estimates
GoWin.com always uses estimated shipping dates. The company does its best
to accurately estimate when you will receive the items from your order.
Many factors go into the estimated shipping dates, including your shipping
address and how quickly we can obtain and assemble the items for your order.
Over Night,
Two-Day, and Ground Shipping
Because not all of the items, such as our built-to-order notebooks, on our
site are available immediately, selecting one of these shipping options
does not mean that your order will arrive over night or in two to six business
days because it will take additional time to process your order.
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Shipping Restrictions
GoWin.com only ships to the
50 states of the U.S. GoWin.com does not ship to any APO/FPO military addresses
as well as any offshore territories and protectorates of the U.S. GoWin.com
also does not ship to PO Boxes.
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Undeliverable Orders
Occasionally the carrier returns packages to GoWin.com as
undeliverable. Items returned as undeliverable will not be reshipped out
again and are restocked. In addition, there will be a restocking fee of
15% assessed on undeliverable packages.
If you wish to reorder the items, you will need to place a
new order on our web site.
If for some reason you think that your order cannot be delivered
to the shipping address and you have not received a notification of the
undeliverable package, then please Contact
Us and let us know.
Why Are Orders
Undeliverable?
Some of the reasons that our carriers may deem a package undeliverable are
as follows:
- Incorrect
Address.
If the address that you submit is outdated or incorrect, the carrier or
the unintended recipient usually returns the package to us. Please always
double-check your shipping and billing addresses carefully whenever placing
a new order.
- Address
Format.
If the customer enters in an address, such as an APO, FPO, or PO Box,
that GoWin.com does not deliver to, then the carrier will return it to
us.
- Failed Delivery Attempts. Most of GoWin.com’s
carriers attempt to deliver a package three times. Packages that contain
more than $400 of items will always require a signature unless agreed
otherwise by customer. When signature is required for delivery. And no
one has been present to accept the delivery after three attempts have
been made, then the carrier will return the package to us.
- Refused
By Recipient.
If the package is intended as a gift, the recipient may refuse shipment
of the package because they may feel that it was sent to them in an error.
If the items are a gift, you may want to inform the recipient that a surprise
is on the way.
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