Payment Options

GoWin.com accepts the following payments:

• Visa, MasterCard, American Express, and Discover credit cards issued by U.S. banks only.
• Debit cards, which are also known as ATM, banking, or check cards, that have a Visa or MasterCard logo on the front of them and are issued by a U.S. bank.
• PayPal.

At this time, GoWin.com does not accept cashier's checks, checks, money orders, or cash for payment. The company does not accept credit cards or debit cards issued by foreign, or non U.S., banks.

Track Your Orders

If you would like to check the status of a current order that has not been delivered, please sign in to your "My Account". Then, click on the "Track Packages" link on the My Account page or in the vertical navigational bar on the left hand side of the page. When you are taken to the "Track My Package" page, you will be able to view your order status. To view the full details of your order status, click on the "Track My Package" button located on the right side of the order's row.

How to Order

1. Find the Items That You Want
   You will first need to browse for the items that you would like to purchase. You can click on an item to view more detailed information about it.



2. Add the Items to Your Shopping Cart
   If you want order an item from GoWin.com, click on the "Add To Cart" button on the item's detail page. Once you have added an item to your shopping cart, you will be able to click on the "Continue Shopping" button at the top of the shopping cart page in order to keep adding items to your order. You can access the contents of your shopping cart by clicking on the "View Shopping Cart" button located in the top right hand corner above the navigational bar on every web page.



3. Proceed to Checkout
   Please review the items that you have placed in your shopping cart. When you are ready to place an order for the items in your shopping cart, click on the "Proceed to Checkout" button, and you will be taken to the first page of the order form.The following instructions below outline each step of the order form process. If at any point you encounter any problems or receive an error message, please consult our Order Form Troubleshooting Help.



4. Sign In or Register an Account
   If you have purchased from GoWin.com beforehand, then please enter your email address and password on the right hand side of the page and click on the "Sign In" button. If this is your first purchase from GoWin.com, then please click on the "Continue" button on the left hand side of the page to create an account.



5. Enter a Shipping Address
   Please enter a shipping address to tell us where you would like your order shipped.



6. Choose a Shipping Method
   Please consider how quickly you would like to receive your order, and then choose a shipping method.



7. Payment Method -- GoWin.com accepts the following payments:
   • Visa, MasterCard, American Express, and Discover credit cards issued by U.S. banks only.
   • Debit cards, which are also known as ATM, banking, or check cards, that have a Visa or MasterCard logo on the front of them and are issued by a U.S. bank.
   • PayPal.At this time, GoWin.com does not accept cashier's checks, checks, money orders, or cash for payment. The company does not accept credit cards or debit cards issued by foreign, or non U.S., banks.
   
   
8. Review and Submit Your Order
   Please review your order to check for accuracy. If there are any errors, please correct the necessary changes. GoWin.com will send you a confirmation purchase order email once you have placed your order. After your order has shipped, the company will send you a shipment confirmation email.



9. Track Your Order
   If you wish to track your order, then please go to the "Track Packages" section of your "My Account". Keep in mind that most orders can be tracked, but not all due to the carrier. Top of the Page

Using the Shopping Cart

Placing an Item in Your Cart
Click on the "ADD TO CART" button when you see an item that you would like to purchase. This process places the item in the shopping cart and takes you to the shopping cart page. From the shopping cart page, you will be able to view the items that you have added to your cart, and you can change the quantities and update your shopping cart. Then, you can either check out or continue to shop.

Checking Your Cart Contents
Before checking out, you should check your cart contents to review your order. You can update the quantities of the items that you would like purchase, and you can also remove items from your shopping cart.

Order Form Troubleshooting

Error Message on Payment Page
Please make sure that you have accurately entered your billing information and credit card number, without any dashes or spaces, and selected the correct credit card type and expiration date from the dropdown boxes. If you are using a new or recently issued credit card and the problem persists, then please make sure that you have activated it before entering it into the payment form.

Page Is Not Updating or Keeps Looping Back
If the form is not updating when you are making changes or you are being looped back to the same page on the form, this could be happening from your Internet browser caching, or storing, an old copy of the web page. You can make your browser update the page by holding down the "Shift" key on your keyboard while simultaneously clicking on the "Refresh" or "Reload" button on your browser.

System Error
This is a server error that usually only happens for a short time. Please return to our web site again later.

Additional Troubleshooting Tips
If the problem is not listed in the above tips, then one of these next suggestions might help you solve the problem.

• Refresh The Page. If a page takes a very long time to load or only loads partly, then clicking on the "Stop" button followed by the "Refresh" or "Reload" button on your Internet browser often times solves the problem.
• Clear Your Cache.The majority of Internet browsers temporarily store a local copy of every page that you visit. Sometimes the speed of your Internet browser is affected by the memory size of these pages. You may delete the temporary web page files by going to the "Cache" or "Temporary Internet Files" option on your browser; if you use Netscape, go to "Options" and click on "Network Preferences"; if you use Internet Explorer, go to "Tools" and click on "Internet Options".

If none of these suggestions help you, please Contact Us at our Customer Service Department, and we will be happy to assist you. Please include as much information in the message as possible so that we can assist you in the best possible way and quickest manner. Please include the following information in your message:

• Where in the ordering process are you incurring your problem?
• What items are you trying to order?
• If you are receiving an error message, what exactly does it say?

Product Recalls

If a product is ever recalled, GoWin.com immediately stops selling it. If you would like to check on a specific recall, the following information might be useful to you:

• U.S. Consumer Product Safety Commissionhttp: http://cpsc.gov/

Trade In Your Old Durabook

Tired of your outdated DURABOOK? Fed up with sluggishness? At the rate technology evolves, it's difficult to keep your hardware on par with new software, but we at GoWin.com offer you a solution. Trade in your old DURABOOK for a brand new one today. You'll be able to save on new, faster and more efficient systems and still have the same ruggedness and security DURABOOK promises.

Send in an old DURABOOK model and get discounts for your new one today. The DURABOOK D14RY, D15TS, D15RP, R13S, and RT7V are the models viable for trade in discounts. Listed below are the old models available for trade-ins and corresponding price discounts:

• N1400 - $60
• N14RI - $80
• N15RN - $80
• N14RA - $80
• N15RB - $100
• D14RI - $100
• D14RA - $100
• N15RI - $100

Restrictions: Old DURABOOKs must be in working condition with minimal damage. Meaning, the screen must still be intact along with the system's CPU, RAM, hard drive, and disk bay. Systems that are sent in will be first reviewed for eligibility of the trade in discount.

Warranties

If the item's warranty information is available, it will be located on the item's detail page in the "Warranties" tab of the folder. Please keep in mind that not all items have warranty information as it varies from item to item.

Sales Tax

Sales tax is charged for items shipped to the state of California. State and local sales tax rates in the state of California are subject to change at anytime by state law.

Recycling Fee

Effective January 1, 2005, the State of California requires all retailers to collect a recycling fee for certain video display devices that have a screen size greater than 4 inches when sold to consumers. Devices include:

• Laptop Computers;
• Computer monitors that contain cathode-ray tubes (CRTs) or use liquid-crystal displays (LCDs);
• Televisions that contain cathode-ray tubes;
• "Bare" cathode-ray tubes or any other product that contains a cathode-ray tube.

The new law requires retailers to collect the following recycling fees for each unit of the covered electronic devices above. Fees are as follows for screen sizes measured diagonally:

• > 4" to < 15" = $6
• > 15" to < 35" = $8
• > 35" = $10

The recycling fee is fully refundable if the unit is returned. The recycling fee is non-taxable. GoWin.com must collect the recycling fee when the shipping address destination and/or billing address information is located in the state of California.

Order Acceptance

Order Acceptance
At our sole discretion, GoWin.com reserves the right to refuse or cancel any order for any reason. There may be certain orders that we are unable to accept and must cancel. For your convenience, you will not be charged until your payment method is authorized and order is shipped. Some situations that could result in your order being canceled include inaccuracies or errors in product or pricing information, limitations on quantities available for purchase, or problems identified by our accounting department. We may also require additional verifications from you or other entities before accepting any orders. We will contact you if any or all of your order is cancelled or if additional information is needed in order to accept your order. If your order is cancelled after your credit card has been charged, GoWin.com will issue a credit in the amount of the charge to your credit card.

Pricing
Except where specifically noted otherwise, the "List Price" displayed for products on the GoWin.com web site represents the manufactured suggested retail price (MSRP) listed on the product itself or estimated in accordance with the standard industry practice. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on each respective day. For certain items that are offered as a package, or a set, the List Price may represent "open-stock" prices, which means the aggregate, or total, of the MSRP or estimated price for each of the items included in the package.

In regards to the items sold by GoWin.com, the company cannot confirm the price of an item until after you order; however, the company does not charge your credit card until after your order has entered the shipping process. Despite our best efforts and intentions to provide an excellent customer experience, a very small number of the items in our online catalog may be mispriced. If GoWin.com discovers a mispricing, the company will do one of the following:

• If the item's correct price is lower than our stated price, GoWin.com will charge you the lower amount and ship you the item.
• If an item's correct price is higher than our stated price, at our discretion, GoWin.com will either contact you for instructions before shipping or cancel your order and notify you of the cancellation.

Quantity Limits
At our sole discretion, GoWin.com reserves the right to limit the quantity of items purchased per order, per household, or per person. These restrictions may be applicable to orders placed to orders that use the same billing or shipping address, the same credit card, and also by the same GoWin.com account. We will provide notification to the customer should such limits be applied.

Order Confirmations
You will receive an order confirmation within 24 hours after you have placed your order. If your credit card is not approved for the purchase, then you will receive an email or a phone call with instructions on how to resubmit your payment.

Problems With Your Order

My Order Did Not Arrive
Most purchase orders can be tracked in the "Track Packages" category of your "My Account". You can view more information about how to track your orders by clicking here. If you still have any questions about an order, then you can Contact Us or call (866) 800-9430 to speak with a Customer Service Representative.

An Item Is Damaged or Defective
GoWin.com is committed to serving its customers and providing a good customer experience in the best way possible. Therefore, if you ever receive an item that does not meet your expectations because it is damaged or defective, our company recommends that you contact the manufacturer to see if they can fix the problem directly with you. Otherwise, you can return it to us by contacting our Customer Service Department at (866) 800-9430. Also, please see GoWin.com's Returns Policy.

An Item Is Missing
GoWin.com sometimes ships items separately because of warehouse locations and item availability. Therefore, you may indeed receive more than one shipment for an order with multiple items. The company will not charge you extra for shipping and handling than what you originally authorized. The invoice that you receive in your package will tell you if any products have been shipped separately. If you still have any questions, please feel free to Contact Us. Once a product is shipped to you and registered as delivered by freight carrier. You have 7 days to make claim for any missing product.

I received a Wrong Item or an Item I Did Not Order
If you received a wrong item or an item that you did not order, please call Customer Service at (866) 800-9430 for assistance.

Cancel or Change an Order

If you would like to cancel or change an order, please call Customer Service at (866) 800 - 9430 for assistance. Please keep in mind that if the purchase order has already entered the shipping process then you will not be able to cancel or change the order.